Nissan Pathfinder: Audio, Visual & Navigation System - Symptom Diagnosis

Nissan Pathfinder (R53) 2022-2025 Service Manual / Driver Information & Multimedia :: Audio, Visual & Navigation System / Telematics System / Symptom Diagnosis

Telematics System
Normal Operating Condition

Telematics System Nissan Pathfinder 2025

Symptom Table

TELEMATICS SYSTEM

Symptom	Display icon	Error message	Possible cause
Telematics operation not available.	—	Telematics unit is not connected.	Perform self-diagnosis with CONSULT. Refer to CONSULT Function.
		The connection to the center failed.	Check ON/OFF status of TCU using the data monitor of CONSULT. Check Cellular Strength using Data Monitor in CONSULT. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. Replace TCU if it is ON, Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation. Turn it ON again if it is OFF and disconnect and re connect antenna. Replace TCU if ON is switched to OFF Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation. Help customer enroll in services if TCU is ON, Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is not active. Refer to NissanConnect Owner’s Manual.
		No service.	Use data monitor in CONSULT to confirm Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation. Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception. For TEL antenna replacement, refer to Removal and Installation. If the service is not available, move the Nissan Pathfinder vehicle to a location where service is available and perform the operation again.
		Service inoperative due to poor reception.	Use data monitor in CONSULT to check Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. If cellular reception is GOOD or MARGINAL and SiriusXM confirms that account is active, there may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, replace TCU or TEL antenna. Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation. Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception. For TEL antenna replacement, refer to Removal and Installation. If the service is not available, move the Nissan Pathfinder vehicle to a location where service is available and perform the operation again. If it is NG, check connection again after a short period of time.
		Service not registered.	Check input of user ID and password from the navigation setting screen and verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. If malfunction such as input or no memory despite input is detected and SiriusXM confirms that account is active, replace AV control unit. Refer to Removal and Installation.
		TCU line is used.	Check connection after a short period of time and verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. Replace TCU if it is frequently displayed and SiriusXM confirms that account is active. Refer to Removal and Installation.
		The connection to the center failed.	There may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, use data monitor in CONSULT to check Cellular Strength. Verify with SiriusXM that account is active. Refer to NissanConnect Owner’s Manual. If cellular reception is GOOD or MARGINAL and SiriusXM confirms that account is active, there may be a cause at the NissanConnect Data Center. Check connection after a short period of time. If there is no problem at the NissanConnect Data Center, replace TCU or TEL antenna. Replace TCU if Cellular Strength is GOOD or MARGINAL, and SiriusXM confirms that account is active. Refer to Removal and Installation. Use a cellular phone to check reception. Replace TEL antenna if Cellular Strength is LOW, SiriusXM confirms that account is active, and cellular phone has GOOD reception. For TEL antenna replacement, refer to Removal and Installation. If the service is not available, move the Nissan Pathfinder vehicle to the position where service is available and perform the operation again.

Normal Operating Condition Nissan Pathfinder Fifth generation

Description

NOTE:

For Telematics system operation detail information, refer to Navigation system Owner's Manual.

Symptom	Possible cause	Possible solution
The system cannot connect to the NissanConnect Data Center.	A subscription for the CONNECT service has not been established.	Sign up for a subscription to the NissanConnect service. For details about subscriptions, contact a NISSAN dealer or visit the NissanConnect Data Center website.
	The user ID and password are not entered.	Enter the user ID and password.
	The communication line is busy.	Try again after a short period of time.
	The Nissan Pathfinder vehicle is in a location where reception is difficult.	When the vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Pathfinder vehicle is inside the communication area, the system can be used.
	TCU reception is insufficient.	When the Nissan Pathfinder vehicle moves to an area where radio waves can be transmitted sufficiently, communication will be restored. When the icon on the display shows that the Nissan Pathfinder vehicle is inside the communication area, the system can be used.
Some of the items that are displayed on the menu screen cannot be selected.	The Nissan Pathfinder vehicle is being driven and some menu items are disabled.	The vehicle is being driven. Stop the vehicle in a safe location and apply the parking brake before operating the functions.
Some parts of the screen are not displayed		Operate the system after stopping the Nissan Pathfinder vehicle in a safe location and applying the parking brake.
The system does not announce information.	The volume level is set to the minimum.	Adjust the volume level by operating the VOL switches located on the control panel or on the steering switch while the system is announcing information.